Primary Functions:

• Keep records of customer interactions, process customer accounts and file documents.

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
•  Work on user management, stock traceability, licensing, invoicing and credit canceling cases.
•  Manage any change/issues related to credit claim or any other issues related to customer/clients.
•  Provide System Usability Trainings to internal stakeholders.

Requirements:

Education: Graduation

Skills Required:

• 6 months to 1 year of experience as a CSR.
• An expert in delivering an excellent customer experience.
• Must be impeccably organized and able to juggle multiple priorities.
• Excellent verbal, written and interpersonal skills.
• Shift timings: 11 AM to 8 PM

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Asiya Bharoocha

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