Primary Job Functions:

• Respond to escalated customer service issues using email, phone, and web conference technology
•  Able to write effective handoff from shift-to-shift for cloud support issues
• Provide expertise in one or many of the following cloud and virtualization products: VMware, AWS, Azure, Office 365, M365
• Responsible for managing the teams and train them.
• Responsible for general health and maintenance of cloud service offerings
• Contribute to new products and feature enhancements and documentation
•  Produce written designs and documentation regarding proposed or actual cloud deployments
•  Delegate tasks and set deadlines

Requirements :

Education: Bachelors or Masters in computer-related Sciences (Computer Science, Telecom etc.)

• Able to work in shift timing.
• Knowledge of Cloud engineering & its impact on greater business practices.
• Lead & develop best practices for Cloud Engineering Team.
• Onboarding and automation of new and current tools for work management.
• Reviews incident responses and prepares mitigation strategies.
• Project management, KPI monitoring & QA/Audit.
• Proficient in using different Reporting & Ticketing tools.
• Certifications on different platforms; O365, Azure, AWS, Goggle Cloud etc. is mandatory

• About
• Latest Posts

Asiya Bharoocha

Latest posts by Asiya Bharoocha (see all)