Blog Directory

Mobile Marketing Tricks Of The Trade For Fashion Ecommerce

Mobile Marketing Tricks Of The Trade For Fashion Ecomme...

We have officially entered the phase of m-commerce in which consumers not only use it as a shopping tool but also as a search portal, a personal advisor and a 24/7 shopping partner. Why is shopping through mobile becoming a norm?

Perhaps because the users of mobile outweigh the users of a toothbrush. Or because we have actually becomes cyborgs that store part of their memory in an extended device. As a result majority of the shoppers today are using their smartphones to buy clothing and other fashion accessories. This is not a real surprise. M-commerce already enjoys one-third of e-commerce sales (34 percent). In the past few years we have witnessed a fundamental shift in purchase behavior of consumer. 87% of millennials admit that a cellphone never leaves their side. Their choices and purchase preferences are shaped through the searches they come across. Of course this opens up a window of opportunity for marketers.

So, without further ado let’s delve into some ways to leverage mobile marketing for fashion industry.

Build a personalized experience

It all started from Amazon when it started recommending products to its customers based on their past purchases and search history. That is how they raised the bar for personalization. Today retailers compete with each other to offer better personalized experience for its consumer. For instance EyeFitU is a fashion sizing platform that suggests to its users sizing recommendations, based on their personal measurements.

Appeal to generation Z

The tech-driven generation that consumes snapchat and Instagram at breakfast is fast in catching latest fashion trends. In order to appeal to them, marketers need to know where to find them and how to connect with them. Also value their opinion when they share a review about a product or service. The live video experiences that they share tend to resonate among post millennials. The bottom line is in order to make sense to generation Z, the marketing messages must be directed to the platforms that they are addicted to.

Make mobile app experience augmented

Sephora is a leading fashion and cosmetics brand that did a fine job by aiding customers in their in-store shopping. The app includes some beacon powered features that offers a digital experience by offering augmented reality features. Sephora has indeed considered their digital-savvy customers to create options of scanning products and the makeup application tips the app suggests when you take a selfie. It is indeed an experience that promotes customer engagement and turns them into brand loyal.

Scan-to-shop directly from mobile

Loreal introduced an app that used the scan-to-shop technology. In order to promote consumers to use this feature, they were allowed to scan products in magazine ads or in-store. This simplified shopping through mobile employs image recognition technology that various retailers can implement for better engagement.

Saima Naz

Mar 28, 2018

Mobile Marketing Facts Challenging Marketers To Up Their Game!

Mobile Marketing Facts Challenging Marketers To Up Thei...

Mobile users today have already outweighed desktop users. Perhaps you are already reading this on a mobile device. 4 out of 5 customers use smartphones to shop. Moreover, about 70% of mobile searches lead to online action within an hour. Yet we notice a disconnect when it comes to mobile marketing.

Are marketers unable to comprehend the statistics? Or is it the execution of strategies that needs better planning? But we can say this for sure that there is still a plethora of unexplored avenues for mobile marketers.

No longer an option

Going mobile is not an option anymore. It has become the new staple now. in some ways mobile marketing is similar to traditional modes but there are also some innovative modes that truly set it apart. For instance QR codes, app-based marketing, text messages and automated calls are some of the top ways to leverage mobile marketing. It allows brands to directly connect with consumers through their devices at a specific location and in a time-sensitive manner.

Dynamic world of mobile

Mobile has changed the whole landscape of marketing and influenced the psychographics and consumer purchase behavior in less than a decade. But marketers can’t stay spontaneous, they have to keep up with the latest developments and research to ensure mobile marketing success. In order to stay ahead of their competitors, they have to understand the subtle differences between today’s ecommerce consumer and comprehend the dynamic world of mobile.

For retailers and business owners, mobile marketing can be a deal breaker. The statistics prove that mobile usage is integrated into every system and its hard to imagine marketing without mobile. Yet we tend to miss some of the essential statistics. let’s take a look to comprehend the unexplored avenues of marketing.

Saima Naz

Mar 22, 2018

Crucial Mobile Marketing Mistakes that are Sinking your Ship

Crucial Mobile Marketing Mistakes that are Sinking your...

While most brands focus on effective and proven strategies for mobile marketing, they often evade the possibility of what not to do. Usually mobile marketing is a challenging mix of ideas that requires marketers to comprehend consumer behavior and psychology, and the overall dynamics of mobile marketing. Yet, a crucial part often missing from their strategy is how to navigate through the unanticipated challenges.

The idea of mobile campaigns gone wrong often gets the media frenzy but  here are some key problem areas that marketers need to address if they are to succeed in the world of mobile.

Launching a mobile campaign without a mobile optimized site

Mobile marketing without a mobile optimized website is like a river rafting without a raft. That’s right, you know that you are not going to make it alive and it’s not fun either. We all know mobile is here to stay. So, it’s about time marketers start to think about mobile users. Through various campaigns, users are directed to flash website that isn’t optimized for mobile. Obviously, this does more harm than good.

Ignoring where customers are stuck

Besides studying the consumer journey in ecommerce, marketers have to make the path as frictionless as possible. Ignoring where the consumer gets stuck is the biggest mistake on the end of rookie marketers. The steps towards conversion should be minimized since the mobile user has even less attention span. Technically the people behind mobile and desktop traffic tend to be the same people but the behavior changes across different devices. Collecting and analyzing the in-app metrics can spot grey areas.

Failure to personalize

The biggest hurdle to the personalization in mobile marketing campaigns is the lack of confidence. Only 24% marketers say they attempt to personalize mobile experience. If this is true then retailers and business owners are missing out on opportunities for revenue generation. Usually this happens due to the absence of adaptive pages, special search functionalities, and product recommendations. Personalization makes it much easier for shoppers to find what they are looking for in this mobile world, which is half the battle for visitors.

Ignoring data opportunities

It so happens that we are still on the brink of realization of potential mobile marketing. Perhaps it will take more time for marketers to realize how mobile activity has an effect on consumers. For now, there seems to be a disconnect. Mobile marketing data received from consumer search patterns and buying behavior is marketers gold that is underutilized so far. Various research models now let marketers quantify the effect of their marketing spend via mobile.

Saima Naz

Mar 21, 2018

The Science Of Making An App Go Viral

The Science Of Making An App Go Viral

Despite being user engaging, not every mobile application has the tendency to get viral. It’s no longer a matter of luck. These days, you have to put your heart and soul in promoting the app as well. It has become more of a necessity to stay ahead in business.

Before moving on to the science, let’s first observe the typical way of sharing an app.

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This iteration or sharing pattern would continue and will give a good start to promotion efforts. In case, there is a weak link, the chain breaks. It usually happens if the user did not find the promised value in the app.

Plan for virality

For starters, every app should be well designed and easily sharable for all users. In some cases, sharing of an app has to be coupled to certain rewards. It has been tested through gaming apps that when you share your actions across social networks, there is a higher likelihood of friends catching up with the trend. Upon inviting other friends to play, the user gets rewarded with some bonus points.

A similar approach can be used whereby users can be rewarded upon sharing app in their circles. However, app store optimization is the foundation of user acquisition strategy. It involves selecting the right keywords, creating app screenshots for user previews and providing the relevant description of the app to target the relevant audience. The next stage is to introduce paid and viral tactics in order to boost the app acquisition.

Another integral part of promoting an app requires development of web presence outside the app store as well. This is achieved by creating a landing page optimized for mobile.

App virality in a nutshell

But hold on, is your app passing these 4 criteria

It has value to share

It allows users to share and for friends to join

The users should be rewarded for sharing and incentives must be provided for coming back

As more people use the app, more value should be created for them

With that known, its also important to note that it takes some time for the customer to try the app and share it in their circle. The challenge is to reduce this time and hence comes the science.

Optimize to make it effortless

An ideal app never confuses the user with complicated design but facilitates them with easy functionality. Also, the steps to get the app downloaded should be simple and not time consuming. In order to create a flow in your app, make its sharing effortless. Allow users to have one-click sign in option so that they can get registered effortlessly. A dedicated login, on the other hand is time-consuming and makes the user lose interest.

Use referrals

Even in the digital world, the one thing that remains constant is the general trust in recommendations. 92% of people say they trust recommendations from friends and family, and word of mouth still influences 50% of all purchase decisions. To date, referrals remain the most powerful form of app marketing.

Saima Naz

Mar 15, 2018

Competitive Mobile Marketing Strategies Nailed By Brands

Competitive Mobile Marketing Strategies Nailed By Brand...

Emerging and established brands have a special advantage to influence consumers via mobile. Yet mobile advertising appears to be in its infancy. While there are various obstacles to overcome before mobile marketing goes mainstream, there are certain brands that have taken a leap.

Participating in offline using QR codes

One of top tactics reinforced by retailers aim to bridge the gap between offline retail store and the online available digital content. The adoption for QR codes is rapidly improving for smartphone owners as it commands less commitment from the customers in comparison to SMS.

Nike free ID

An interesting collaboration between Nike and WeChat resulted in a QR campaign. This campaign invites the user to scan a QR code to begin following Nike via an app. They have share a colorful image via the app and then the user gets a reply with the customized shoe that closely matches the color of the photo they shared. It was an interesting engagement campaign that generated 30,000 submissions in one month.

shoes

Check-in and location-based marketing

Location based marketing tactics are key elements for people who like to brag about their brand loyalty to their friends and in social networking circles. The central idea here is to drive customers who are brands loyals. The brand can reward them in return for check-ins. Some customers like tagging other friends under it increasing a brand’s chances of exposure.

Zarraffa’s Coffee complimentary upsize

It was a smart way to motivate customer who weren’t necessarily aiming for an upsize. All you had to do was show a staff member a check- in into their location from their device to get a complimentary upsized coffee.

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Augmented reality

AR combines real landscape with virtual objects via your cell phone camera and GPS systems. With the help of software generated graphics blended with real time background, a whole new augmented experience can be created. Not surprisingly, marketers are keen keep to leverage augmented reality to presented engagement opportunities for the brand. Let’s explore how McDonalds applied this arsenal of mobile marketing.

Saima Naz

Mar 6, 2018

5 Best On-page SEO Practices to Boost Your Rankings!

When it comes to good on-page SEO practices, you might have heard about a lot of stuff that might boggle your mind and leaves you confused. But we have listed some really simple and effective SEO on-page practices that are simple and will surely give you a good heads-up in the search results.

So, there are several on-page factors that greatly affects search engine rankings and below we have mentioned the 5 best on-page SEO practices that you need to know. So, let’s get started:

1: Meta Title Tags

Now, before you start writing your Meta Tags, make sure that your keyword research is complete, because keyword research is the most important part in on-page optimization, and you have to make sure that you are targeting the right audience through your keywords. So, if you have done your keyword research, then you can proceed further.

Title tags are the second most important factor in on-page SEO as it tells search engine and visitors what the page is all about. Title tag must be unique for every page.

Code Sample

<head>
<title>Example Title</title>
</head>

 

Best Practices:

  • Suggested format: Your Keyword Base Title | Brand Name
  • Use dash or pipe at the end before your brand name
  • Keep title tags length between 55 to 60 including spaces
  • Do not Repeat Words
  • Avoid using duplicate title tags
  • Avoid using stop words

Example of a title tag in SERP:

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2: Meta Description

Meta Description is the short paragraph or summary of your page.  Its content is placed in the head tag of your website. The Meta Description appears under your page’s URL in the search engine results page (SERP).

Example of a Meta Description tag in SERP:

2

Code Sample

<head>
<meta name="description" content="This is an example of a meta description. That show up in search results.">
</head>

 

Best Practices:

  • Use your most important keywords in the Meta description. Often search engines will highlight in bold where it finds the search query on SERP
  • 300 characters is the recommended length, including spaces
  • Avoid using duplicate meta descriptions
  • Do not use quotes or non-alphanumeric characters (Google cuts off the description)

3: URL

URL or Uniform Resource Locator is human-readable text that was designed to replace the numbers (IP addresses).

Example of a URL in SERP:

3

Best Practices:

  • Recommended Format: http://www.example.com/category-keyword/subcategory-keyword/primary-keyword
  • Use Keyword in URL
  • Use 80 to 90 characters or try to keep them as short as possible, because research shows that shorter URLs have a higher click-through-rate (CTR)

4: Content with Targeted Keywords

Your page’s content must follow the guidelines laid down by Google. It’s essential that your content is unique and informative for the users and you have to make sure that your content must not repeat in your other pages or is copied from other websites because plagiarism can lead to a serious penalty by Google.

Best Practices:

  • Create unique and relevant content
  • Use keywords in your content but make sure do not stuff keywords
  • Use internal Linking
  • Avoid repeating content

5: Internal Page Linking

Internal Links are hyperlinks that lead to other pages in the same domain. In simple words, internal linking is when you link your own website pages in your content.

Internal linking is an important part of on-page SEO because it provides your audience with further reading options and tells the search engines that the page is relevant for that keyword phrases too.

Best Practices:

  • Select good anchor text (keywords) rather than Click here.
  • Use links that are natural for the reader.

So, we hope that by optimizing your web pages on these parameters, you can surely boost your search engine rankings. If you have any questions, feedback or suggestions, you can comment in the comment sections below:

Saima Naz

Feb 27, 2018

Inspecting the Augmented Age with Ted Talks on AI

In essence, the human existence can be divided into 5 eras. The hunters and gatherers age that lasted for millions of years, the agricultural age lasted for thousands of years, the industrial age lasted for hundreds of years and then the information age lasted for a few decades. But today we are entering the augmented age – an epitome of human endeavor.

We don’t know if AI is going to scare us or prepare us for the future. But there are people who can give us a glimpse of how artificial intelligence is going to affect our lives and if there is any escape from it? Let’s sneak a look at some enlightening sessions in TED Talks covering the topic of Artificial Intelligence .

What AI is and isn’t

To be honest, we know very little about what AI is and what its not. This discussion brings clarity about artificial intelligence. It points out that computers can process more data than humans ever could, so they can be utilized for repetitive and tedious task. But that’s old news.  An interesting aspect under debate these days is possibility of these systems over-riding human smartness. Now the computers are super smart because they can find their own rules through deep learning. It is to say that the computer programs have a brain of their own and they learn through patterns which closely emulate human thinking. Get a glimpse of how systems learn and tend to exceed human agility and precision.

Machine intelligence makes human morals more important

The machines can now be programmed to judge human emotions from their expressions. We are in a world where software engineers are enabling all sorts of computations and decisions. They can build driverless cars that can decide who they can run over. Also, they are building machines and weapons that can kill people at war. This means we have more ethical concerns with artificial intelligence. She elaborates how machine learning is different from traditional programming and how the later needs to be fed a lot of structured data and the system learns by churning this data to identify patterns. Learn how she explains the importance of human morals in an era of post machine intelligence.

How I am fighting bias in algorithms

Joy Buolamwini takes us on an interesting journey of discovery she made while working with a facial recognition software. She points out that the software fails to detect her face because whoever coded that algorithm didn’t work with a diverse data set including a broad range of skin tones. The glitch wasn’t serious as long as it was used in studies but when facial recognition software is used in criminal investigations, this could be a serious problem. Find out how she highlights a crucial issue and gave suggestions to counter bias in algorithms.

How AI can bring on a second Industrial Revolution

“The actual path of a raindrop as it goes down the valley is unpredictable, but the general direction is inevitable,” – Kevin Kelly

Well yes the general direction is known and inevitable, and likewise the embracing of AI backed systems by humanity is bound to happen. However, we need to reason in order to understand how Artificial Intelligence must be developed and adopted. Again like other visionaries, he also agrees that our creation is going to outsmart us. Are we prepared to deal with it. Let’s explore what he says about the second Industrial Revolution.

The incredible inventions of intuitive AI

Maurice Conti begins by elaborating how humans are unconsciously living the life of a cyborg-machine in a human’s body. Think about it, we already use our cell phones for long-term memory and storage. So by the looks of it, the augmented age has already began. Take a tour of the Augmented Age with futurist Maurice Conti and preview a time when robots and humans will work side-by-side to accomplish things neither could do alone.

How computers can learn to be creative

Blaise Agüera Arcas is a principal scientist at Google who works with deep neural networks for machine perception and distributed learning. In this fascinating lecture, he displays how the function of neural networks can now be emulated by machines. The systems can recognize images like our ocular system and maps an image that it can reproduce in reality. As he rightly points out:

“Perception and creativity are very intimately connected, any creature, any being that is able to do perceptual acts is also able to create.”

Saima Naz

Feb 23, 2018

10 Brands Converging AI Into Retail and e-Commerce

10 Brands Converging AI Into Retail and e-Commerce

The convergence of AI into retail is making waves. It offers better customer experience, adds relevance and personality and enables a brand to connect with its audience across all platforms.

While businesses are planning to implement Artificial intelligence in the coming years, it’s the retail sector that seems excited about the prospect. Some brands have started to experiment with AI to deliver better customer experience. Others are planning to implement it in the coming years. They realize that ecommerce offers a competitive landscape and the brands that will thrive with success in coming years are the ones that can harness the latest tech. Are you ready to venture towards the future of AI?

Let’s check out how some brands have implemented Artificial Intelligence.

Amazon adds automation to grocery shopping

Leading from the front is amazon when it opened an AI backed grocery store called Amazon Go. The store does not have any checkouts and this seems to be an attempt towards automation. The customers who use this app can have an entire shopping experience without waiting in long checkout queues. Their stores without checkout counters are designed to detect objects customers pick. The sensors work in co-ordination with image recognition and the amazon accounts are charged as soon as you exit the store. While Amazon Go is still recovering from tech glitches, the idea of automated shopping has created acceptability in consumer’s mind.

amazon-adds-automation-to-grocery-shopping

Neiman Marcus accelerates image search

This American department store has coupled image search that allows their customers to click pictures of items anywhere and match it to find if any similar product is available in their inventory. It was an excellent approach to enable customer engagement. Besides this Snap, Find, Shop feature, they have used AR in their store that allows shoppers to compare different outfits in a 360 degree view of themselves.

neiman-marcus-accelerates-image-search

Disney adds magic to SKU organization

Not surprisingly, Disney is one of those few brands that have integrated Artificial intelligence to organize product SKUs and are on their way to create Artificial neural networks. They have launched an ecommerce site, shopDisney that employs AI and machine learning to organize product categorization and site searches for the user. They get relevant product recommendations that are tailored for a wider audience.

disney-adds-magic-to-sku-organization

Paypal stuns frauds

Paypal is one of those brands that are interested in defeating bad guys at the con using artificial intelligence. After several scams targeted Paypal users, they have decided to detect fraud and manage possible risk with 3 types of modern machine learning algorithms. The system identifies purchase patterns by studying thousands of purchases in the past with fraudulent nature. The idea is to identify the difference between a genuine purchase or that from a list of stolen accounts. As ecommerce continues to grow, the issue of theft will continue to linger but Paypal is a working example for retail brands concerned about data security and theft.

StarBucks barista goes mainstream

Not far behind in the league of brands that experiment with emerging tech is Starbucks. This time, they intend to imbed AI backed voice activated apps from the likes of Siri. The virtual assistant will be a mobile device companion called My Starbucks Barista. It will allow user to place an order by simply tapping a button and talking to the virtual barista. While the order is prepared in the nearby store, you can pick up your drink without waiting in long queues.

starbucks-barista-goes-mainstream

Lowe’s sci-fi geek

The famous home improvement retailer brand known Lowe’s has been testing store mapping robots called LoweBots in some of their locations. They are walking sales guides equipped with natural language processing that allows them to process and respond to general queries such as “where is hardware section?” They also have built-in sensors to detect people standing idle and inquire them if they would require help.

lowes-sci-fi-geek

Sephora launches beauty advice chatbot

Sephora is home to elaborate range of cosmetics and beauty products and the online shoppers are often intimidated by the idea of product search. For instance, a typical product search query could give about 200 results but Sephora experimented with chatbot giving beauty advice and product suggestions to ease their purchase decision. It’s an incredible sales tactic using AI that seems innovative and garners better engagement.

sephora-launches-beauty-advice-chatbot

Macy’s quick answer bots

Macy’s also appears to be ahead of the curve since they adopted Microsoft’s AI to optimize shopping experience and solve customer issues across all channels. The virtual agent answers the general FAQs and make suggestions but if they are unable to give any further answers than the customers are transferred to Live agent for further assistance thereby making the customer experience swift.

Saima Naz

Feb 12, 2018

The Chatbot Evolution And Its Role In Conversational Commerce

The Chatbot Evolution And Its Role In Conversational Co...

The biggest challenge yet opportunity in e-commerce is constant change. With the rise of Ai driven chatbots, we have witnessed a major shift in the way businesses think about conversational commerce.

All entrepreneurs seem excited about the convergence of mobile messaging apps and advances in artificial intelligence. It allows various brands to communicate more effectively with its customers and establish an omni-channel presence through chatbots at reduced costs. The idea is both promising and implementable but is it workable in an environment where customers want to interact with real humans. They’re certainly reassessing their priority.

But can bots overcome personalization issues?

Well that’s exactly where AI comes into play. Currently, tech startups are testing chatbots boosted with machine learning, natural language processing to offer sales and customer support.

In the league of good bots (crawlers, transactional bots, informational bots) vs bad bots(hackers, scarpers, spammers, impersonators), chatbots have developed a personality similar to that of a human. They have seen at least 4 generations of evolution starting from a rudimentary FAQ bot to a sophisticated AI-driven bot that can serve all aspects of conversational commerce by delivering convenience and personalization. Now these bots have already started to improve an online shopper’s experience.

In fact, more shoppers enjoy their interaction with chatbots that can address their queries and make recommendations. At the same time, entrepreneurs and startups are searching for competitive chatbots to integrate in their business for better engagement and customer retention. Here’s how these bots can be categorized.

Chatbot evolution: Breaking down the generations

Generation 1: bots answering FAQ

Generation 2: read my mind bots

Generation 3: Ai driven sophisticated interaction

Generation 4: advanced voice/image recognition

Role in conversational commerce

When e-commerce became a sensation, every brand wanted to make sure they catch up to the idea. Eventually, they were also the first to experiment with chatbots. Apple’s Siri, Amazon’s Alexa and Google Assistant soon became the virtual assistants that revolutionized the way consumers interact with brands.

Some interesting and revolutionary ideas came forth as brands joined the bandwagon. They have added their bit of creativity in both operational nature and naming of the bots. Take a look at some of past year’s chatbots:

top-chatbots-and-their-interesting-roles

Saima Naz

Feb 2, 2018